For landlords & property managers
Submit a Work Order
One job or a whole list — send it here with photos, access notes and priority. We coordinate with the tenant, do the work and send back photos so you can close the ticket.
Work order statusCompleted
- Work order received
- Tenant contacted & scheduled
- Work completed
- Photos + invoice sent
Before/after photos attached Sent to manager
Illustration of our process
- 1Request Vendor SetupAdd Fix-It Fox to your approved vendor list — we'll send what your onboarding needs.Start vendor setup
- 2Submit a Work OrderSend one job or a whole list, with photos, access notes, priority and a PO or not-to-exceed.Submit a work order
- 3Service AgreementOn-call work orders, turnovers and preventive maintenance under one simple agreement.Request an agreement
Emergency? Please call us now as well. Active leaks, units that can't be secured and no-heat situations are fastest by phone: (859) 800-7434
Work order received! We'll confirm scheduling shortly. For emergencies, please also call (859) 800-7434.
Good questions
Work Order FAQs
How fast do you respond to work orders?
Emergency work orders get a call right away. Urgent orders are prioritized in the next available opening, and routine orders are scheduled with the tenant. We'll confirm timing when we receive yours.
Can I send several units or items at once?
Yes — list every item and unit in one request. We'll group work by property to keep trips efficient.
Do you respect not-to-exceed amounts?
Yes. If a job will go over your NTE, we stop and call for approval with photos before continuing.
